Return and shipping policy

RETURNS

Our policy lasts 365 days. If 365 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Additional items that cannot be returned:
* Gift cards
*Any item returned more than 365 days after delivery.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us at info@caresbotanicals.com.

Changes (if applicable)
We replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at info@caresbotanicals.com and send your item to: Veïnat Ginestosa 25, Molló, GI, 17868, Spain.

Shipment
To return your product, you must mail it to: Coll d'Ares Botanicals. Veïnat Ginestosa 25, Molló, GI, 17868, Spain.

Shipping policy:

Shipping is free from two units in Spain and 3 units in the European Union. For the rest of the cases, the shipping cost is reported on the "cart" page when informing the delivery address.